Operations Manager
The Operations Manager will be responsible for ensuring organizational effectiveness by providing leadership for the organization’s functions. Working with the management team, this position also contributes to the development and implementation of organizational strategies, policies and practices. Improve the operational systems, processes and policies in support of organizations mission.
Responsibilities by Function
- Report to CEO.
- Play a significant role in annual planning, including an initiative geared toward operational excellence, effectiveness and efficiency of the organization, and setting annual organizational budget.
- Plan, organize and conduct monthly, quarterly and yearly organizational seminars.
- Interdepartmental collaboration:
- Maintain work process flows by coordinating information and requirements with related support functions.
- Participating with and providing resources to business improvement teams.
- Serve as a member of management team by enhancing communications among departments.
- Keep management informed by preparing reports; making presentations; interpreting information; making recommendations.
- Team Management:
- Maintain a safe and secure work environment.
- Communicate job expectations.
- Train and mentor staffs in operations requirements.
- Develop personal growth opportunities and motivate staffs.
- Coordinate and supervise Assistant’s daily work results.
- Enforce procedures and policies.
- Authorize monthly payments and monitor cash flow.
- Cooperation with CPA and organization of financial documents.
- Risk Management:
- Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, governing instruments, partnerships, licensing etc.
- Oversee organizational insurance policies.
Required Qualifications
- Commitment to social justice and the mission.
- Knowledge and experience in organizational effectiveness and operations management implementing best practices.
- Excellent communication skills both verbal and written.
- Persuasive with details and facts.
- Excellent interpersonal skills and a collaborative management style.
- Excellent people manager, open to direction and+ Collaborative work style and commitment to get the job done.
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Delegate responsibilities effectively.
- Excels at operating in a fast pace, community environment.
- Ability to look at situations from several points of view.
- Advanced user of Microsoft Office.
- Bachelor’s degree in a related field.
- Minimum of 3-5 years practical experience.
Preferred Qualifications
- Master’s degree in a related field
Assistant
The Assistant role is perfect for an individual who wants to play a significant role in the health and growth of the company.
Responsibilities by Function
- Report to Operations Manager.
- Handle transaction documents (PO, INV, BL etc.) on a daily basis.
- Prepare payable details (AP etc.) and process monthly payments.
- Track late delivery suppliers and update failed suppliers report quarterly.
- Implement the process of receiving, classifying and shipping.
- Maintain product inventory accuracy to ensure that it is operation ready.
- Respond to suppliers’ representatives.
- Collaborative work with Analyst on any customized requirements that need support from suppliers.
Required Qualifications
- Extraordinary organization skills - must be obsessed with being organized (please do not apply if this is not an area of strength for you!)
- Experience with managing inventory accuracy and planning inventory allocation.
- Light bookkeeping skills and a general understanding of accounting principles.
- High level of ownership, accountability, and initiative.
- Advanced user of Microsoft Office.
- Minimum of 1-2 years practical experience.
Preferred Qualifications
- Bachelor’s degree in a related field.
- Fluent in Chinese (Mandarin)
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