Operations Manager
The Operations Manager will be responsible for managing the organization, helping and creating organizational program in collaboration with the CEO and other misc. tasks. Reporting to the CEO and serving as a member of the Management Team along with the CEO, this position’s primary responsibility is ensuring organizational effectiveness by providing leadership for the organization’s functions. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
Responsibilities by Function
- Improve the operational systems, processes and policies in support of organizations mission
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Support better management reporting, information flow and management, business process and organizational planning
- Manage and increase the effectiveness and efficiency of the organization, through improvements to each function as well as coordination and communication between support and business functions
- Maintain intersection’s archival and administrative files
- Direct annual planning process for the organization’s annual budget with CEO
- Assist the CEO in creating annual organizational budget and monitoring cash flow
- Organization of fiscal documents
- Regular meetings with CEO around fiscal planning
Risk Management
- Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, governing instruments, partnerships, licensing etc.
- Oversee organizational insurance policies
Required Qualifications
- Commitment to social justice and the mission
- At least 5 years of experience
- Excellent computer skills and proficient in excel, word, outlook, and access
- Excellent communication skills both verbal and written
- Knowledge and experience in organizational effectiveness and operations management implementing best practices
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style
- Excels at operating in an fast pace, community environment
- Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
Preferred Qualifications
- Bachelor’s degree in a related field
Marketing Manager
The Marketing Manager will be responsible for accomplishing marketing and organization mission by completing related results as needed. Directing all marketing, brand building, and brand promotion activities, overseeing marketing staff, developing company-wide marketing and branding campaigns. Reporting to the CEO and serving as a member of the Management Team along with the CEO, this position’s primary responsibility is ensuring organizational growth. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
Responsibilities by Function
- Direct annual planning process for the annual marketing target with CEO
- Assist the CEO in creating annual marketing target and monitoring market adjustments
- Organization of fiscal documents
- Regular meetings with CEO around fiscal planning
- Risk Management - Overlooking possible bad debt on reserve
- Marketing Team Maintenance
- Maintain marketing staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
- Customer Maintenance
- VIP customer relationship maintenance
- Maintain customer response operations by establishing work schedules; assigning employees; providing back-up
- Maintain quality service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes
Required Qualifications
- Bachelor’s degree in a related field
- Supervision, Market Knowledge, Subordinate Involvement, Planning, Quality Focus, Resolving Conflict, Customer Service, Managing Processes, Presentation Skills, Technical Understanding, Financial Planning and Strategy
Preferred Qualifications
- Master’s degree in a related field
Assistant
The Assistant role is perfect for an individual who wants to play a significant role in the health and growth of the company. The Assistant is responsible for the following tasks, including but not limited to:
Responsibilities by Function
- Ensure inventory accuracy and minimizing shrink
- Assist the Operations Manager in managing the inventory assortment
- Manage the process of receiving, classifying and shipping our products
Required Qualifications
- Extraordinary organization skills - You must be obsessed with being organized (please do not apply if this is not an area of strength for you!)
- Experience with managing inventory accuracy and planning inventory allocation
- Light bookkeeping skills and a general understanding of accounting principles
- High level of ownership, accountability, and initiative
- Advanced user of Microsoft Excel and generally tech savvy
Preferred Qualifications
- Bachelor’s degree in a related field
- Work in the location of our customers’ sites
Project Specialist
The Project Specialist will interface at high levels with customers, industry experts and marketing teams to provide application, method development and technical support.
Responsibilities by Function
- Analytical method development for applications in the Educational/Government, and Research markets
- Produce application and technical notes, operator manuals, white papers, as well as general marketing material
- Provide oral and written technical support for Torreyvac product to customer and marketing team worldwide
- Responsible to maintain product inventory to ensure that it is operation ready
- Create presentations and conduct seminars and product demonstrations at customer sites and trade shows
- Approximately 20-25% travel is required (domestic and international)
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Required Qualifications
- Bachelor’s degree in a related field
- New graduates will need to provide a copy of their transcript as part of the interviewing and screening process
- Minimum of 1-2 years practical experience
- Experience in technical or sales support
Preferred Qualifications
- Master’s degree in a related field
Marketing Specialist
The Marketing Specialist will be responsible for accomplishing marketing mission by completing related results as needed. Contributing to all marketing, brand building, and brand promotion activities.
Responsibilities by Function
- Contribute to team effort by accomplishing related results as needed
- Approximately 45-65% travel is required (domestic and international)
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Required Qualifications
- Bachelor’s degree in a related field
- Minimum of 1-2 years practical experience
- Experience in technical or sales support
- Experience presenting and speaking in front of large groups
- Ability to manage multiple projects simultaneously and prioritize work accordingly
- Strong interpersonal skills for the resolution of issues associated with completing daily activities
- Ability to identify and anticipate problems or errors and provide innovative solutions
- Excellent customer service and communication skills (both oral and written)
- Proficient with Microsoft, Adobe
Preferred Qualifications
- Master’s degree in a related field
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