• Quality management system
o Parts made from ISO9001 certified companies only
o Material origin is tracked by Bar code attached to each part
o Torreyvac holds regular reviews to ensure continual improvement of these processes

• Corrective Action Request (CAR)
o Customer requested corrective actions are logged, numbered and owner assigned
o Assigned owner to report resolution within 1 week. If the process should take longer, estimated completion date is specified in the CAR
o Engineering is responsible and has the sole authority to approve CAR resolution
o CAR meeting is held every Wednesday and Friday. Status is logged in the CAR

• Revision Change by Engineering Change Order (ECO)
o ECR (engineering Change Request) is required prior to any design change
o Engineering to make disposition of overall effect of the change
o Final disposition is written into an ECO (Engineering Change Order)
o Engineering signature is required for final approval
o Manufacturing to incorporate revised SOP into production and QC

• First article
First article is provided when a customer specifically requests for it. In a rare case if first article is rejected, manufacturing has 10 working days to implement corrective action or customer has the option to cancel order

• Internal Audit
Torreyvac’s contract manufacturing is required to go through internal audits in order to maintain ISO9001 certification. Audit report will be presented upon customer’s request.

• Control of nonconforming product
Torreyvac ensures that product which does not conform to requirement is identified and returned in one of the following ways.
o Take action to correct the detected nonconformity (such as reworking the part).
o Accept under concession by relevant authority and/or by customer. Record of nonconformity shall be maintained.

• RMA
When a part is rejected by customer, Torreyvac issues RMA # along with credit memo to credit the amount back to customer.

• Inspection at receiving
Standard parts are inspected by QC at the manufacturing facility to ensure quality is maintained. Inspection report and/or certificate of performance will be provided at the request by customer.

Torreyvac performs random inspection at visual level such as cosmetics, label and packaging.