Quality management system

• Parts made from ISO9001 certified companies only
• Material origin is tracked by Bar code attached to each part
• Torreyvac holds regular reviews to ensure continual improvement of these processes

Corrective Action Request (CAR)

• Customer requested corrective actions are logged, numbered and owner assigned
• Assigned owner to report resolution within 1 week. If the process should take longer, estimated completion date is specified in the CAR
• Engineering is responsible and has the sole authority to approve CAR resolution
• CAR meeting is held every Wednesday and Friday. Status is logged in the CAR

Revision Change by Engineering Change Order (ECO)

• ECR (engineering Change Request) is required prior to any design change
• Engineering to make disposition of overall effect of the change
• Final disposition is written into an ECO (Engineering Change Order)
• Engineering signature is required for final approval
• Manufacturing to incorporate revised SOP into production and QC

First article

First article is provided when a customer specifically requests for it. In a rare case if first article is rejected, manufacturing has 10 working days to implement corrective action or customer has the option to cancel order

Internal Audit

Torreyvac’s contract manufacturing is required to go through internal audits in order to maintain ISO9001 certification. Audit report will be presented upon customer’s request.

Control of nonconforming product

Torreyvac ensures that product which does not conform to requirement is identified and returned in one of the following ways.

• Take action to correct the detected nonconformity (such as reworking the part)
• Accept under concession by relevant authority and/or by customer. Record of nonconformity shall be maintained.

RMA

When a part is rejected by customer, Torreyvac issues RMA # along with credit memo to credit the amount back to customer.

Inspection at receiving

Standard parts are inspected by QC at the manufacturing facility to ensure quality is maintained. Inspection report and/or certificate of performance will be provided at the request by customer.

Torreyvac performs random inspection at visual level such as cosmetics, label and packaging.